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Terms & Conditions

Terms & Conditions QLD Holiday Guide

Welcome to QLD Holiday Guide.


If you continue to browse and use www.qldholidayguide.com.au ("this website"), you are agreeing to be bound by and will comply with the following terms and conditions of use, which together with the privacy policy govern the relationship with the owner of the website Holiday Guide Pty Ltd, including through unofficial name "QLD Holiday Guide" with you in relation to this website and all of our other line operations ("our websites") including www.qldholidayguide.com.au and social media profiles FacebookTwitterLinkedIn and Google+ as well as in relation to all associated companies, representatives and e-mail correspondance.

If you disagree with any portion of these terms and condition, we ask you to please cease using our website.

The term 'Holiday Guide Pty Ltd' or 'us' or 'we' or 'our' refers to the owner of the website who is registered under the Australian Business Number is 81 611 384 948 and whose primary place of business is located in Australia at Level 33 QV1 Tower, 250 St Georges Terrace, Perth, Western Australia, 6000 Australia.

The term 'you' or 'your' refers to the viewer, visitor or user of our websites.

The term 'Visitor Centre' refers to the organisation that handles booking requests and issues tax invoices relating to the online booking platform provided through this website.

The use of this website is subject to the following terms of use, unless otherwise agreed in writing:

1. All the contents and information of the pages contained in this website is intended only for your general information and use and is subject to change without prior or later notice.

2. This website utilises cookies to track the usage of our website and to monitor browsing preferences of our users to implement a more accurate delivery of our shopping cart and improved holiday planning facilities. If you allow the use of cookies, the following personal information may be stored by us for by some third parties including our partnered 'Visitor Centres' and the supplier of our database, BookEast Tourism Solutions.

3. Neither we nor any third parties provide any warranty or representation, whether expressly or implicitly, as to the accuracy, validity, completeness, timeliness, performance, or suitability of the information and resources found or offered on this website for any particular purpose. By agreeing to this document, you acknowledge that possibilities of such information and materials containing inaccuracies or errors is not insignificant and we expressly exclude and deny responsibility and liability for any such inaccuracies or errors to the fullest possible extent permitted by International & Australian law.

4. We will accept no liability and responsibility for all uses of any services, information and resources provided on this website for any purpose, such uses are entirely at your own risk. It shall be your sole responsibility to ensure that any information, products and services available in this website is satisfactory to your requirements. Please also be familiarised with our Disclaimer.

5. This website contains material that is owned by us, licensed to us and approved by original owners for our use. These materials may include, but not limited to, the layout, look, appearances, design, graphics and textual content. Reproduction other than that which is allowed and in accordance to copyright notice, which is contained in this terms and condition document, is prohibited.

6. All trade marks used and reproduced in this website which are not property of or licensed to, the operators are acknowledged.

7. A civil claim and/or a criminal offence may be a result of unauthorised use of this website. We actively police and protect our intellectual properties.

8. This website may include links to external websites on occasion for your convenience or information. The existence of such external link makes no implication of our support or endorement from the websites or any material contained thereof. We shall take no responsibility for the contents of external pages linked to from our website.

9. Online bookings may be made through links supplied on this website. We disclose that SSL Certificate is in place with our hosting provider to help protect the integrity from unauthorised 3rd parties. All the rates and information shown on this website for the purpose of online booking is provided and coordinated by respective 'Visitor Centre' designated to be the "mothership" for any specific operator. Professional due care and responsibility to check and verify the accuracy the information in the database records provided by BookEasy Tousirm Solutions at the time of booking will be exercised by the Visitor Centre. In using the online booking facilities, you must also accept to the Terms & Conditions of the Visitor Centre designated to the "mothership" for the operator related to your booking. More information in regards of our liability relating to your online booking is set out in our Disclaimer. Our policies on how we handle information supplied by you is set out in our Privacy Policy.

10. It is possible for you to make direct contact with an operator through information shown on our website, such contacts are to be made entirely at your own risk. Such information that helps facilitate contact between users of our website and operators are provided entirely in good faith on behalf of relevant operators for the ease and convenience to users. Holiday Guide Pty Ltd will not accept liability for the accuracy of any information provided even in cases where payment has been made to us by an operator for displaying their contact details. We provide information to facilitate contact between users of our websites and tourism operators in good faith as a convenience to users and on behalf of relevant tourism operators. Where payment has been made by an operator to us for the provision of displaying their contact information, Holiday Guide Pty Ltd does not accept any responsibility for accuracy of the information provided. More information in regards of our liability relating to your contact with operators is set out in our Disclaimer. Our policies on how we handle information supplied by you is set out in our Privacy Policy.

These Terms & Conditions are subject to the laws of the State Of Queensland, Australia and International Law.

If you have queries, complaint or dispute in regards to our Terms & Conditions, please e-mail us.


Copyright

This website and its content is copyright of Holiday Guide Pty Ltd - © 2016-Present. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited in all cases except the following:

1. You may print or download contents to a local hard disk extracts for your personal and non-commercial use only.

2. You may copy the content to individual third parties for their personal use, but only if you acknowledge this website as the source of the material.

3. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


Refunds & Returns Policy

As we only provide services, we do not have a physical goods refund policy.

Accommodation, car hire and tours bookings on this website are entirely processed by our supplier partners and therefore no direct refunds are to be processed from our company, all application for refunds, returns and claims should be directed to them.

In cases where we collect direct fees for advertising and other services to our advertising clients, no refunds or returns will be accepted and any decisions whether our client would continue using our service beyond their originally contracted term (generally 12 months) would be made entirely out of their choice and volition.