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Privacy Policy

Privacy Policy QLD Holiday Guide

Welcome to QLD Holiday Guide.


This Privacy Policy document sets out the policy that governs how the owner of this website, Holiday Guide Pty Ltd utilises and safeguards any information that is provided through the usage of our website. Specific definition of terminologies used in this Privacy Policy is further contained in our Terms & Conditions.

Holiday Guide Pty Ltd strives to ensure the protection of the privacy of our users. You can have the assurance that any information that we would require you to provide in using this website will only be used in good faith and in accordance with our privacy policy.

Our Privacy Policy may be updated from time to time and any updates will be reflected on this page. We urge you to check this page regularly to ensure you are happy with changes in our policy. This policy is effective from 1st July, 2012.

This Privacy Policy is subject to the laws of the State Of Queensland, Australia and International Law.

If you have enquiries regarding our Privacy Policy or wish to lodge a complaint or dispute, please e-mail us.


What We Collect

The following information about you may be collected by us:

- Name, Salutation and Job Title
- Contact information such as e-mail address(es)
- Demographic information such as Postcode, ZIP, Street Address, Preferences, Interests
- Other information relevant to customer surveys and/or offers

These information are required for us to facilitate online booking, further understanding your preferences as to improve your experience with us.

The following sections governs what we do with the information we have collected.


Internal Record Keeping

We may use the information for the improvement of our products and services.

We may send to the email address which you have provided on a periodical basis, promotional materials regarding any new products, special offers or other information which we deem may interest you.

Occasionally, we may also contact you for market research purposes using your contact information which may include your email, phone, fax or mail. We may use the information to adapt the website according to your interests.


Security

We are committed to keep your information secure. We have instated appropriate physical, digital and managerial control safeguards to keep the information we collect secure.


How We Use Cookies

A cookie refers to a small file placed on your computer that helps facilitate a better experience for you from our services by analysing web traffics and remembering your preferences when using our webpages. It allows web applications to tailor its experience to one that would be most desirable and convenient to the user. The cookie requires permission from you in order to be placed on your computer's hard drive. Once you agree, the cookie is added into your hard drive and helps analyse web traffics.

We use traffic log cookies to identify how many traffic is directed into our different pages. This allows us to analyse user behaviour when using our website so that we are able to craft a better and easier experience for you in the future. The information are only used for statistical analysis purposes and would be discarded from our system afterwards.

In short, cookies can help us monitor how you interact with our pages and identify which pages you find useful and which you do not, which in turn helps us to create a better browsing experience subsequently. A cookie gives no permission and mean for us to access your computer or any information which you do not choose to share with us.

You can elect to choose whether you allow cookies or not. Most web browsers will accept cookies by default, but you can manually override the browser setting to disallow cookies if you prefer not to. However, this may limit part of the browsing experience on our website that uses cookies.


Links To Other Websites

Our website may contain external links that redirects you to other related websites. Please do take note that once you are redirected externally, our privacy policy will not apply and we will not take responsibility to secure your privacy or any information you provide to said external website as we have no means of any control over external websites. We recommend that you should be cautious when using external websites and review their respective privacy policy pages before using their website.


Who We Share Your Information With

Holiday Guide Pty Ltd will not engage in the disclosure of visitor informations from our website to anyone except in the following circumstances:

Online booking:

We  may provide informations submitted to us during your booking checkout such as name, contact details and address to relevant Visitor Centres that is designated to process your booking request. The Visitor Centres may then redirect these information to the operators that is relevant to your booking. These informations are required by these third parties to facilitate the booking and to contact you if the need arises. Although Holiday Guide Pty Ltd employs a secure online booking platform that sources reputable suppliers, no limitations have been placed on our suppliers that governs the use and disclosure of your information without permission. Therefore, we strongly advise you to take a look at the privacy policies of the Visitor Centres your booking relates to. The Visitor Centres handling your booking can be found in the tax invoice that will be issued to you when your booking is confirmed. 

Law enforcement:

We may be legally required to disclose information you have provided to us when requested to do so by law enforcement agents in Australia.

For more comprehensive details on what we are responsible for in relation to your details, please read our Disclaimer.


Controlling Your Personal Information

You may elect to limit the collection or use of your personal information by us in the following ways:

If you have previously given permission for us to use your personal information for direct marketing purposes, you may change your decision by submitting your request in writing to the below address. We will not distribute, sell or lease your personal information to other parties without your permission or are legally bound to do so. We may send you promotional material about third parties that may be of interest to you using the information you have provided if you expressly inform us of your agreement to do so.

We are fully in compliance with the Spam Act 2003 under Australian Law.

You may make requests of a copy of the information we hold about you by writing to us via postal mail at Holiday Guide Pty Ltd, QV1 Tower, Level 33, 250 St Georges Terrace, Perth WA.